Terms and Conditions:

1. Introduction

Welcome to Casper Academy, a service provided by Casper Talent Development and Consulting Limited. By accessing our website and using our services, you agree to comply with these terms and conditions. If you do not agree, please do not proceed with the usage of our services.

2. Contact Information

For any inquiries, feedback, or concerns regarding our services, please feel free to contact us on our business days that is 9 am to 5 pm using the following details:

Business Name: Casper Talent Development and Consulting Limited

Brand Name: Casper Academy

Email:
You can reach us at learners@casper.academy. We aim to respond to all emails within 48 hours during business days.

Phone:
For immediate assistance, you can call us at +8801678091951. Our customer service representatives are available to assist you during our business hours, which are Sunday to Thursday, 9 AM to 5 PM.

Address:
If you prefer to reach us at learners@casper.academy or would like to visit us in person, our office is located at:
House - 44B, Road - 116, Gulshan, Dhaka - 1212, Bangladesh.

We encourage you to contact us with any questions or concerns regarding our products, services, or these terms and conditions. Your feedback is valuable to us, and we strive to provide the best possible service to our users.

3. Products and Services

We offer a range of products and services, including online video-based workshops, the mobile application PathWork, and various other learning resources.

4. User Accounts

At Casper Academy, we strive to provide a user-friendly experience, which is why we have designed our services so that no user accounts are required. This section outlines our approach to user accounts:

4.1. No Account Creation Required:

Users do not need to create an account to access our website or participate in our workshops unless there is a change in the future. This means you can explore our offerings and make purchases without the hassle of registration.

4.2. Purchasing Services:

When you choose to purchase a service, you will be prompted to provide necessary information (such as your email address and payment details) during the checkout process. This information will only be used for processing your order and providing any updates related to your purchase.

4.3. Access to Materials:

After completing a purchase, you will receive confirmation and access to your selected workshop or resource via email. We ensure that you have all the necessary information to participate in the session or access the materials, even without an account.

4.4. Feedback and Support:

If you have any questions or need assistance with your purchase, you can reach out to our support team via email at learners@casper.academy. We are here to help you, regardless of whether you have an account.

By offering services without the need for user accounts, we aim to provide a seamless and hassle-free experience for all users. We believe that learning should be accessible and straightforward, allowing you to focus on your professional development.

5. Payment and Refund Policy

To access our products and services, users must complete their payment through the 'aamarPay' payment gateway. This section outlines our payment process and refund policy:

5.1. Payment Process:

When you select a service or product from Casper Academy, you will be directed to the aamarPay payment gateway to complete your transaction. You are required to provide accurate payment information, including credit card details or other payment methods accepted by FastSpring. By submitting your payment information, you confirm that you are authorized to use the payment method you provide.

5.2. Transaction Security:

We prioritize your security during the payment process. aamarPay employs advanced encryption and security measures to protect your personal and financial information. However, please note that we do not store your payment information; it is processed directly through FastSpring.

5.3. Refund Policy:

We want you to be satisfied with your purchase. If you are not completely satisfied with our services, you may request a refund within 30 days of the transaction date. To initiate a refund, please contact us at learners@casper.academy and provide your order details, including your name, email address, and the date of purchase.

5.4. Refund Processing:

Once we receive your refund request, we will review it and process it promptly. If your request is approved, the refund will be issued to the original payment method used for the transaction. Please allow several business days for the refund to reflect in your account, depending on your bank or payment provider.

5.5. Non-Refundable Items:

Certain items or services may be non-refundable, including-

1. i) Services that have been substantially used or completed before the refund request.
2. ii) Items purchased as part of a promotion or discount that is not applicable for refunds.

5.6. Right to Refuse Refunds:

Casper Academy reserves the right to review all refund requests. We may refuse refunds for any requests that violate our terms and conditions or appear to be fraudulent.

5.7. User Agreement:

By making a purchase and using our services, you acknowledge that you have read and understood our payment and refund policy. You agree to comply with the terms outlined herein.

6. User Responsibilities

As a user of Casper Academy’s services, you agree to adhere to the following responsibilities to ensure a positive experience for yourself and others:

6.1. Respectful Engagement:

You are expected to engage with our content and services professionally and respectfully. This includes refraining from any form of harassment, discrimination, or abusive behavior towards other users, instructors, or our staff.

6.2. Compliance with Laws:

You agree to use our services in compliance with all applicable laws and regulations. This includes, but is not limited to, laws related to copyright, intellectual property, and data protection. You are solely responsible for any content you create, share, or upload while using our services.

6.3. Accurate Information:

You agree to provide accurate and up-to-date information when registering for our services or making purchases. Any false or misleading information may result in the suspension or termination of your access to our services.

6.4. Prohibited Activities:

You shall not engage in any activities that may harm, disrupt, or interfere with the operation of our services. This includes, but is not limited to:

1. i) Attempting to gain unauthorized access to our systems or accounts
2. ii) Using automated systems or software to extract data or content from our website

iii) Transmitting any harmful or malicious code, such as viruses or malware

1. iv) Engaging in any form of spamming or unsolicited communications

6.5. Intellectual Property Rights:

You acknowledge that all content, materials, and intellectual property associated with our services are owned by Casper Academy or our licensors. You agree not to reproduce, distribute, or modify any content without our express written permission.

6.6. Feedback and Suggestions:

We welcome your feedback and suggestions for improving our services. By providing feedback, you grant us the right to use your comments and ideas for any purpose without any obligation to you.

6.7. Understanding of Risks:

You understand that your participation in our workshops and use of our services may involve risks, including the possibility of personal or professional setbacks. You agree to take personal responsibility for your learning and outcomes while using our services.

By adhering to these responsibilities, you help create a supportive and productive learning environment for all users of Casper Academy.

7. Privacy and Data Protection

At Casper Academy, we value your privacy and are committed to protecting your personal information. This section outlines how we handle your data when you use our services:

7.1. Data Collection:

We may collect personal information from you when you register for our services, make a purchase, or contact us for support. This information may include your name, email address, phone number, payment details, and any other information you provide to us voluntarily.

7.2. Use of Data:

The information we collect is used to:

1. i) Process your orders and manage your subscriptions
2. ii) Communicate with you about your account and our services

iii) Provide customer support and respond to your inquiries

1. iv) Improve our services and develop new offerings based on user feedback
2. v) Send you updates, newsletters, or promotional materials, if you have opted in to receive them

7.3. Data Storage:

Your data is securely stored on our website server. We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, use, or disclosure.

7.4. No Sharing with Third Parties:

We do not share your personal information with third parties unless:

1. i) You have given us explicit consent to do so
2. ii) We are required to comply with legal obligations or respond to lawful requests from public authorities

iii) We engage third-party service providers (such as payment processors) to assist us in delivering our services, and they are obligated to protect your information under this privacy policy

7.5. User Rights:

You have the right to access, correct, or delete your personal information at any time. If you wish to exercise these rights, please contact us at learners@casper.academy, and we will assist you in managing your data.

7.6. Data Retention:

We will retain your personal information only for as long as necessary to fulfill the purposes for which we collected it or as required by law. Once your information is no longer needed, we will securely delete or anonymize it.

7.7. Changes to This Policy:

We may update this privacy policy from time to time to reflect changes in our practices or legal requirements. If we make significant changes, we will notify you via email or through our website.

8. Disclaimer of Liability

Casper Academy provides its products and services on an ‘as-is’ basis, without any warranties or guarantees of any kind. By using our services, you acknowledge and agree to the following:

8.1. No Warranty of Accuracy or Reliability:

While we strive to provide high-quality content and services, we do not guarantee that the information presented in our workshops, mobile applications, or learning resources is accurate, complete, or up-to-date. There may be errors or omissions in the content, and we reserve the right to make changes without prior notice.

8.2. Limitations of Use:

Our services are intended for educational purposes only. We do not guarantee that using our services will result in specific outcomes, such as improved skills, job placement, or career advancement. Individual results may vary based on various factors, including personal effort, prior knowledge, and external circumstances.

8.3. No Liability for Damages:

Casper Academy shall not be liable for any direct, indirect, incidental, consequential, or punitive damages that may arise from your use of our services. This includes, but is not limited to, damages for loss of profits, data, or other intangible losses resulting from:

1. i) Your inability to access or use our services
2. ii) Any errors or inaccuracies in the content provided

iii) Any unauthorized access to or use of our servers and/or any personal information stored therein

8.4. User Responsibility:

It is the user's responsibility to evaluate the accuracy and usefulness of any information, opinion, or other content available through our services. You agree to use your discretion when relying on any content and to seek professional advice where necessary.

8.5. Understanding the Risks:

By using our services, you acknowledge that you understand the potential risks involved and accept full responsibility for any decisions or actions taken based on the information provided. You agree that Casper Academy will not be held responsible for any consequences that may result from your use of our services.

9. Termination of Services

We reserve the right to terminate access to our services for any user who provides false information, engages in fraudulent activities, or otherwise violates these terms and conditions.

10. Governing Law

These terms and conditions shall be governed by and construed by the laws of Bangladesh. Any disputes arising out of or related to these terms and conditions or your use of our services shall be subject to the exclusive jurisdiction of the courts of Bangladesh. By using our services, you agree to submit to the personal jurisdiction of these courts and waive any objection to the exercise of jurisdiction over you by such courts.

If any provision of these terms and conditions is deemed invalid or unenforceable by a court of competent jurisdiction, the remaining provisions shall continue in full force and effect. The invalidity or unenforceability of any provision shall not affect the validity or enforceability of the remaining provisions, which shall remain in effect.

11.Changes to Terms

We may update these terms and conditions from time to time. Users will be informed of any changes via email or any other means of communication.

12. Acceptance of Terms

By using our services, you acknowledge that you have read, understood, and agreed to these terms and conditions.