Return and Refund Policy

 

1. Payment and Refund Policy

To access our products and services, users must complete their payment through the 'SSLCOMMERZ' payment gateway. This section outlines our payment process and refund policy:

1.1. Payment Process:

When you select a service or product from Casper Academy, you will be directed to the SSLCOMMERZ payment gateway to complete your transaction. You are required to provide accurate payment information, including credit card details or other payment methods accepted. By submitting your payment information, you confirm that you are authorized to use the payment method you provide.

1.2. Transaction Security:

We prioritize your security during the payment process. SSLCOMMERZ employs advanced encryption and security measures to protect your personal and financial information. However, please note that we do not store your payment information; it is processed directly through WooCommerce and SSLCOMMERZ.

1.3. Refund Policy:

We want you to be satisfied with your purchase. If you are not completely satisfied with our services, you may request a refund within 10 days of the transaction date. To initiate a refund, please contact us at learners@casper.academy and provide your order details, including your name, email address, and the date of purchase.

1.4. Refund Processing:

Once we receive your refund request, we will review it and process it promptly. If your request is approved, the refund will be issued to the original payment method used for the transaction. Please allow several business days for the refund to reflect in your account, depending on your bank or payment provider.

1.5. Non-Refundable Items:

Certain items or services may be non-refundable, including-

1. i) Services that have been substantially used or completed before the refund request.
2. ii) Items purchased as part of a promotion or discount that is not applicable for refunds.

1.6. Right to Refuse Refunds:

Casper Academy reserves the right to review all refund requests. We may refuse refunds for any requests that violate our terms and conditions or appear to be fraudulent.

1.7. User Agreement:

By making a purchase and using our services, you acknowledge that you have read and understood our payment and refund policy. You agree to comply with the terms outlined herein.